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Questions and Answers We do our best to answer as many questions here as we can if anything that is not here please give us a call on 01225 352173 Question Are all your prices quoted per person or per car Answer All our prices are per car / mpv / 8 Seater, not per person any deviation from the original booking however will incur extra charges. We dont like to do this but our drivers time and vehicle costs do mount up So please make sure that everything is covered in your booking cost I.E. 1. Extra pickups not on the original booking 2. Any customer Deviation from pick up from booked address to Airport or vis versa 3. On arrival at the customers booked pick up point at the allocated time and causing excessive delays. 4. Not informing the office on their arrival at the airport that they have a problem in clearing customs (we enter the arrival hall three quarters of an hour after the plane has landed then we allow one hour after this giving you one and three quarters of an hour to meet our driver) Bristol we enter the terminal 20 minuets after the plane has landed. please think of our driver and give us a call so that we can let him know 5. We can arrive at the terminal earlier by prior arrangement with the customer
Question Is first County Cars a licensed operator. Answer Yes, 1st County Cars is fully licensed with West Wilts District Council ,all are vehicles are Hackney licence plated and insured for private and public hire with a public liability limit of £5,000,000.00 All our drivers hold full Hackney licences and have been C,R,B checked.
Question Do you have lady drivers Answer Yes, However this must be requested at the time of booking as we cannot Guarantee that a lady driver will be available
Question Do you allow smoking in the vehicles Answer Sorry no, all are vehicles are strictly non smoking however our drivers are happy to have a short stop on the journey where you can have a puff outside of the vehicle All Gatwick, Stanstead , Luton will include a short stop for our drivers to stretch their legs.
Question Where do you meet us at the airport Answer All customers are met at AIRPORT INFORMATION in the arrivals hall Our Driver will be holding a meeting sheet with your name on it except Bristol where you will be met by us in the arrivals hall Southampton you will be met by the arrivals exit in the arrivals hall Bournemouth you will be met in the arrivals building by the exit door
Question Do you pick up at any time Answer 1. Yes we pick up at any time 24 hours 7 days a week however this must be pre booked One way journeys from any airport must be pre booked and paid in advance. 2. Journeys from your home or office address and your return you can pay our driver on your pick up.
Question What happens if my flight is delayed Answer We Monitor all incoming flights that we have customers on however if you have a delay you will know before us ,so just a quick call would be much appreciated as airports are not 100% accurate on there timings and there is nothing worse than arriving at the terminal only to find that the flight has been delayed especially Bristol Airport which has very poor information updates.
Question Will we arrive at the airport on time or will the driver be waiting for us on our return Answer This is difficult to predict ,at the time of booking you will be asked your check in time by our call staff of which we then add on the normal journey times ,however if there is any unforeseen circumstances on the journey i.e. 1. An accident 2. Heavy Traffic congestion 3. Vehicle breakdown 4. Traffic Diversions Etc we cannot except any liability for any unforeseen events ,the answer is to give yourself extra time for your travel to the airport extra time for the journey or Please Telephone us that there is a delay on your outbound flight (returning to the uk) especially short haul flights. Again we do our best to be at the airport on time for your return . Our drivers will arrive approx 3/4 of an hour after the flight has landed. this is the approx time that it will take you to clear customs and collect your luggage. or earlier by Prior arrangement
Question How do I make a booking , when do I need to book Answer 1. By telephoning our office , by Email , by our online booking system or Fax us 2. Booked as early as possible especially our 6 seater mpvs and 8 seater people carriers as these vehicles do become unavailable very quickly. 3. If you require an urgent booking i.e. you are flying the next day it is best to telephone straight away
Question How do we pay for the service Answer 1. For both way trips you can pay our driver ,half of the fare on the outward journey and the remainder on your return. 2. One way bookings only (from any uk airport ),we do request payment in advance 3. Payment type: Cash , Credit Card, sorry we do not except Cheques 4. Accounts please telephone for our opening of private and corporate accounts
Question Tipping and Luggage Answer 1. You are not required to tip the driver and they do not expect it however it is in entirely at your discretion if you feel that he or she has given you a good personal service. 2. By law we are not allowed to carry any luggage of any nature inside the vehicle please check at the time of booking that the vehicle is suitable for your requirements as a larger vehicle may be more suitable. 3. All belongings and luggage belonging to customers carried in any of our vehicles is entirely at the customers risk we do not except any liabilty in the event of any damage or loss incurred
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